Fault Finding, Debugging and Support Contracts for Existing Applications
Any organisation, whether it is purchasing custom or packaged software applications or developing them in-house, needs to ensure that they run smoothly - and that a contingency plan for software support is in place to cover all eventualities.
Karus™ has years of experience in providing cost-effective application support services. Our focus is to keep your applications fully operational, available and secure so that you can focus on the everyday demands of business and revenue growth and cost management and achieve maximum productivity and ROI from your IT systems.
Software support is a key part of our strategy. We have built long-term relationships with our clients over time and have put in place proven software support services to meet their requirements. And because our team of application support professionals consists of developers, rather than just helpdesk operatives, we can deliver a highly skilled response when it is needed - either remotely, or on site.
Karus™ provide scalable, cost-effective, skills and resources to give you peace of mind in terms of application support, no matter how complex the applications are or whether developed or supplied by us, or developed in-house.
We can perform an in-depth hardware and software recommendations of your applications and systems to ensure that they are running smoothly. We can also identify any gaps or potential hazards that may involve risk or costly downtime.
Working within a proven and defined methodology to ensure that your software investment works, the goal of our software support services is to ensure that your applications continue to deliver business benefit, what ever happens. Our experience with customers has enabled us to develop a unique set of support contracts that incorporate 'best endeavours response' and guaranteed response via Service Level Agreement (SLA) that can be matched to clients' requirements and budgets.
Karus™ relevant case study: Siemens - VAI - Blast Furnace Equipment Database